Shipping policy
Overview
We want your wine to arrive safely and in perfect condition. Below you'll find everything you need to know about how we ship your order.
Delivery Areas
We currently deliver across mainland UK. We are unable to deliver to some remote areas, including certain Scottish Highlands and Islands postcodes, Northern Ireland, Isle of Man, and Channel Islands — please contact us before ordering if you're unsure.
Delivery Timeframes
- Standard Free delivery: 2–5 working days
- Express delivery: 2–5 working days
Orders placed before 2 pm Monday–Friday are dispatched the same day. Orders placed after 2 pm or on weekends will be dispatched the next working day.
Delivery Charges
- Express delivery: £8.95
- Free Express delivery on orders over £120
Age Verification
All wine orders require proof of age upon delivery. Our couriers are instructed to request ID from anyone who appears under 25. If no one over 18 is available to accept the delivery, the order will not be left, and a redelivery will be arranged. We cannot deliver to a person under 18 years of age.
Packaging
All orders are packed using specialist wine packaging to protect your bottles in transit. We use [recyclable/sustainable] materials wherever possible.
Tracking Your Order
Once your order has been dispatched, you will receive a confirmation email with a tracking link. If you have not received your order within the expected timeframe, please contact us at info@almawines.co.uk.
Damaged in Transit
If your order arrives damaged, please photograph the packaging and bottles and contact us within 48 hours of delivery. We will arrange a replacement or refund as quickly as possible.
Contact Us
Alma Wines Ltd
Unit 3 Narberth Bridge Industrial Estate
Narberth
Sa67 8RA